Bipp - Terms And Conditions

Introduction

These terms and conditions (“Agreement”) govern the terms under which you may use the “Bipp” application (the “App”) to make non-recurring international remittances to any eligible Recipient. Bipp Finance offers Services that include wallet credit to another Bipp account and withdrawal to bank accounts in Haiti or other mobile wallet providers such as MonCash (Digicel), NatCash (Natcom), and Lajan Cash (BNC). While we currently do not provide Cash Pick Up, recipients can access their funds through their bank or agents of MonCash, NatCash, or Lajan Cash.

Parties Involved

The terms “we”, “our” and “us” refer to Bipp Finance (“Bipp”) and may include employees, directors, affiliates, successors, assigns, licensors, agents, parent company, and affiliates. “You” refers to the person using the Services to make deposits, payments, send, withdraw, and collect money.

Acceptance of Terms

By accessing, registering with, and using the Service, you agree to be bound by this Agreement. If you do not wish to be bound by this Agreement, you should not access, register with, or use the Service. This Agreement is conducted in English and applies to all Services, Payment Instructions, Transfers, and Deposits.

Duration and Changes

This Agreement is effective from the date you first access, register, or use the Service and continues until terminated by either party. The Agreement may change over time, with changes effective from the date of posting and not retroactively modifying previously used Service terms.

Service Usage and Procedures

Remittance Services

Verification Process

Data Privacy

Data Protection

User Responsibilities and Fraud Prevention

Obligation to Safeguard Funds

As a patron of our Services, your compliance with these terms includes acknowledging and understanding the intended use of our services. You bear the responsibility for safeguarding your funds to prevent unauthorized usage or fraudulent activities. In the event of identifying any unauthorized transactions or suspicious activities linked to your account, it is imperative that you promptly inform Bipp Finance to mitigate further losses.

Our Obligations

Service Provision Commitment

Subject to the stipulations of this Agreement, we commit to providing the Service with due diligence and reasonable care. It is recognized that the availability of the Service may be limited or non-existent in certain geographical regions, countries, or jurisdictions.

Discretion in Transfer Processing

We retain the discretion to process or decline any specific Transfer. Your submission of a Payment Instruction constitutes a request for us to process the Transfer on your behalf and indicates your consent to the execution of said Transfer. The decision to accept or reject a Payment Instruction lies solely with us and will be made in conformity with Section XXXXXXXX of this Agreement.

Information Collection and Accuracy Requirement

In the course of registering for the Service, as well as at other times, we may request information from you to fulfill our legal obligations. You are obligated to provide information that is both accurate and complete. For information on how we collect, use, and store your data, please refer to our Privacy Policy.

Representation of Service Delivery Times

The delivery times indicated on our website or in other communications serve as a general representation of our standard service and should not be construed as a guaranteed timeline for any specific Service or Transfer.

Grounds for Transfer Delay or Suspension

We reserve the right to delay or suspend a Transfer for reasons including, but not limited to:

Communication and Disclosure of Transfer Details

Upon acceptance of a Payment Instruction, we will communicate with you via email, SMS, or in-app notifications regarding the Transfer. We will provide timely information that will enable you to identify the Transfer, including but not limited to:

The amount received in foreign currency, the applicable exchange rate, and the date of Payment Instruction receipt.

Your Obligations

User Eligibility and Payment Instructions

Registration and Information Accuracy

Safeguarding Login Credentials

Reporting Compromised Security Credentials

Should you have reasons to believe that your login or other security credentials have been stolen, lost, misused, or compromised in any manner, you are required to inform us without undue delay. Delays in notification may compromise the security of your data and result in your liability for incurred financial losses.

Limitation of Our Liability

We are not liable for any loss or damages to you or any third party arising from non-payment, delayed payment, or failure to perform a Transfer under the Service, especially in cases where such issues are attributable to your significant breach of the obligations outlined in this Section 5 or caused by a Service Provider.

Accuracy of Transaction Details

When utilizing the Service, it is your responsibility to ensure the accuracy of all details before submitting them. You will have the opportunity to review and confirm Payment Instructions before submission.

Disclosure of Total Amount Payable

The total amount due from you, inclusive of the Service Fee, applicable taxes, and relevant exchange rate, will be clearly displayed on the App prior to your confirmation of the Payment Instruction. The actual amount received by the Recipient may be subject to local fees and taxes. Proceeding with a Payment Instruction is at your discretion.

Additional Charges

Third parties, including banks or issuers of your Payment Instrument, may impose additional taxes, fees, or charges on you, such as unauthorized overdraft fees or payment processing fees.

Charges on Recipient

Service Providers or other entities may impose fees or charges on the Recipient, including withdrawal fees. We may offer the option to cover such fees, but the decision to do so remains at your discretion.

Individual Representation

Both you and the Recipient must act in your respective personal capacities. Submission of Payment Instructions on behalf of others is prohibited.

Compliance with Laws and Regulations

In using the Service, you agree to abide by this Agreement and all applicable laws, rules, and regulations. Usage of the Service for illicit activities, including but not limited to money laundering, fraud, or financing terrorist organizations, constitutes a breach of this Agreement.

Prohibited Conduct

Limitations and Legal Stipulations

Exclusion of Implied Warranties:

Representation of Warranties:

Indemnification Clause

You agree to indemnify and exculpate Bipp Finance, including our merchants, suppliers, vendors, agents, and their respective subsidiaries, affiliates, officers, directors, agents, partners, employees, and consultants, from any claims, demands, or damages, including reasonable attorneys' fees, incurred by any third party due to or arising from your use of the Services, your connection to the Services, your breach of these Terms, any law, or infringement of third-party rights.

Scope of Liability

Liability for External Factors:

We are not liable for delays, errors, claims, losses, or damages resulting from events beyond our reasonable control. This includes, but is not limited to, governmental actions, emergencies, insurrection, war, riots, or public health crises.

Compliance and System Failures:

We disclaim any liability for losses or damages arising from your non-compliance with these Terms, including failures in communication systems or malfunctions in equipment, internet services, or payment systems.

Legal Restrictions and Transfer Limitations:

Our liability does not extend to incomplete transfers resulting from legal restrictions or limitations affecting your account at the time of transaction processing.

Adherence to Transfer Instructions:

We are absolved of liability in cases where the Sender does not comply with the prescribed transfer instructions.

Accuracy of Information:

We shall not be held liable for any consequences arising from the provision of inaccurate, incomplete, or untimely information by you, the user.

Incorrect Deposit Destination:

We expressly disclaim any liability in instances where you erroneously deposit funds into an account or wallet other than those specified by us. This includes, but is not limited to, mistakes in entering bank account numbers, mobile wallet numbers, or utilizing payment methods other than those explicitly endorsed and provided through our App, website, or official communication channels such as WhatsApp and social media messengers. It is your responsibility to ensure that all transaction details, including recipient account or wallet information, are accurate and correspond to the official information provided by us.

Liability for Incorrect Recipient Information:

We assert unequivocally that we shall bear no liability for errors, losses, or damages arising from irreversible mistakes made by you in providing recipient information. This encompasses inaccuracies or errors in communicating critical details such as the recipient's name, phone number, account number, or country of destination. It is incumbent upon you, as the user, to ensure the complete accuracy and correctness of all recipient information submitted. Any error in the transmission of such data, leading to misdirected funds or failed transactions, rests solely with you. Our responsibility is limited to processing transactions based on the information as provided by you, without an obligation to verify the accuracy of recipient details.

Additional Provisions

Fees, Refunds, and Cancellations

Fees

Refunds and Cancellations

Contact Information

For support, reporting problems, or feedback:

Legal and Compliance

Compliance with Laws

Amendments and Jurisdiction